Tenant Services

Renting a Property

If you find a property you like, you will be asked to pay a deposit of 1 week's rent to hold the property and withdraw it from the market pending satisfactory referencing. Your holding deposit will then be transferred as a part payment towards your rent. Once received, a mutually convenient date will be arranged for you to sign contracts, pay your first months rent in advance and deposit. You will then be given the keys to your new property.


The deposit which will amount to 5 week's rent is held by Halcyon as a stakeholder and registered with the TDS (Tenancy Deposit Service). Following the formal checkout at the end of your tenancy, it is refunded; subject to any agreed deductions as required by the tenancy agreement and the inventory.
Halcyon House does not pay interest on any deposit monies held.

Rent Collection and Utilities

Rent is payable monthly in advance, by Standing Order. Utility accounts (Gas, Water, Electricity and Council Tax) are all informed by Halcyon of your tenancy start and finish dates. You are responsible for paying the bills for the duration of your tenancy.

Tenant Fees

Due to The Tenant Fee Act 2019 that came into effect June 1st, tenants will no longer be charged fees for a new tenancy, renewal of a tenancy and inventories. However, please note that some fees will still apply, such as payment "in the even of a default of a tenant" or "payments associated with early termination of the tenancy, when requested by the tenant". Please refer to the Government website link below for further information or contact our office. Thank you.